This policy applies to the paid retirement planning consultation sessions offered by Prism Retirement Planning Co., Ltd. (Business Registration No. 110-86-39465), represented by Representative Director Jung Youngho, of Hakdong-ro 287, Gangnam-gu, Seoul, South Korea.
Eligibility
A refund or partial refund is available for a booked consultation session or engagement that you have paid for and that has not yet been delivered, on the terms below. Sessions that have already taken place are not refundable except where we failed to deliver the session as agreed.
Cancellation and rescheduling
- Rescheduling at no cost: A session may be rescheduled to another available time at no cost with at least 48 hours’ notice before the scheduled start time.
- Cancellation with full refund: A session cancelled with at least 48 hours’ notice is eligible for a full refund of the session fee.
- Cancellation with partial refund: A session cancelled with less than 48 hours’ but more than 12 hours’ notice is eligible for a 50% refund of the session fee, because the reserved time can no longer be offered to another client.
- Cancellation within 12 hours or no-show: A session cancelled with less than 12 hours’ notice, or a no-show, is not eligible for a refund.
Engagements (multi-session)
For a multi-session Income Plan Engagement:
- Cancelled before the first session: full refund.
- Cancelled after the first session but before the second: 60% refund of the engagement fee.
- Cancelled after the second session but before the third: 30% refund of the engagement fee.
- Cancelled after the third session or after the written plan has been delivered: no refund.
Work already started
Where written work has begun on your income plan — for example, the budget has been drafted from your intake sheet before a session — the portion of the fee attributable to that work is non-refundable. This will be stated in the engagement letter before you pay.
Deposits
If a deposit is taken to reserve a session (rather than the full fee), the deposit follows the same cancellation schedule above: fully refundable with 48 hours’ notice, 50% refundable with 12–48 hours’ notice, and non-refundable within 12 hours or for a no-show.
Non-refundable items
The following are not refundable:
- A session that has taken place, except where we failed to deliver it as agreed.
- A no-show or a cancellation within 12 hours of the scheduled start.
- Work already started on a written plan, as stated in the engagement letter.
Refund process
To request a refund, contact us at info@prismruntime.digital or +82 2-543-8751 with your name, the session date, and the booking reference. We will confirm eligibility and process the refund.
Processing time
Approved refunds are processed within 7 business days to the original payment method. The time the amount appears on your statement depends on your card issuer or bank and may take longer.
Refund method
Refunds are returned to the original payment method. Where the original method is not available, we will arrange an alternative with you.
Contact for refund requests
- Email: info@prismruntime.digital
- Telephone: +82 2-543-8751
- Address: Hakdong-ro 287, Gangnam-gu, Seoul, South Korea
Proposed terms
The specific timeframes above (48 hours, 12 hours, 50%, 7 business days) are standard market-consistent durations proposed for this service and pending business confirmation. They will be confirmed in the engagement letter before you pay.